Media partners this customer service program is loaded with humour, touching stories, fun graphics, and great music that all work together to deliver the powerful message. Something enjoyable will happen when you click pickle or items and drag. Bob farrell inspires and motivates with real life stories often humorous that demonstrate how consistency, teamwork, attitude and service can make all the difference in any organization. Employees will remember the phrase and be inspired to find pickles in their in their own jobs simple little things that will make people happy and keep them coming back. She went away and came back after speaking to the manager. Bob farrells give em the pickle customer service video. Bakers debut, with genial blackandwhite illustrations by probert, is a gently sarcastic, multicultural tale. Give em the pickle give them the pickle crm learning. One of the most popular customer service training videos of all time, give em the pickle. Suzanne fasolo of pickle book designs is a northwest suburbs photographer providing portraits for babies, children, seniors, and families.
It was published by legacy communications and has a total of 160 pages in the book. Sell practical, tested merchandise at reasonable profit, treat your customers like human beings and they will always come back. In this video, as well as his book give em the pickle, farrell talks about the secret to. It contains entertaining stories and practical ideas that will enable the reader to take such good care. Pickles are those special or extra things you do to make people happy. The idea of giving away pickles gives you a starting point with your team. Bob farrell, american motivational speaker about a month ago, while traveling to a coaching conference, i received a pearl of advice from a flight attendant with whom i had shared the quotable coach daily blog. Dvd 18 motivational training video, give em the pickle hardcover book, 58 page leaders guide. Featuring bob farrell, it provides a robust and fun listening experience with many practical tips on service, attitude, consistency and teamwork making it the perfect video followup and learning reinforcement tool for todays learners. Give em the pickle isa catchy little phrase that is easy to remember and relativelysimple to implement.
You work in a noble profession, be proud of what you do. Fourth edition by bob farrell author, bill perkins author 4. Watch the video version more than just an audio version of our alltime bestselling customer service training film, the give. Bill has addressed audiences around the world, appeared on national radio and television broadcasts and authored or coauthored eleven books. John pickle show plays wineries, clubs, nursing homes, senior centers, day cares, yacht clubs and private parties all over the area. It is based on the book, give em thepickle, by robert e. Give em the pickle is the worlds bestselling books on customer service. Motivate your employees to reach customer service greatness. We consider our customers a part of our organization, and we want them to feel free to make any criticism they see fit in regard to our merchandise or service. Engage your students during remote learning with video readalouds. Formats include streaming, dvd, usb key and more whats your pickle video. Customers return because they had a positive experience last time. The customer is the boss choose your attitude consistency teamwork a noble profession.
Give em the pickle video or dvd bob farrell videos. Give em the pickle by bob farrell customer service training. When you are in doubt on how you should handle a customer, remember give em the pickle. And, following this incident, he made the war cry for his business, give em the pickle in other words, take care of the customer keep them satisfied by giving them that little extra something that keeps them coming back. Outlines the four principles that will help ensure that your customers. Great customer service when exceed customers by touch by having the courage to make things vour attitude. Focusing on providing excellent customer service at every touchpoint and building an organization whose employees are trained, motivated and informed about the. Were all in the same business, the people business. And then a rogue prank threatens to expose them all. The characters and conflicts are stock but no less entertaining for it. The pickle fun comes in all shapes and sizes and now it comes in balloon form. Your business is not what you sell, its who you serve.
He may be appearing in your neck of the woods, but if not, give him a call to book his exciting show for your next event. This recipe is for a simple dill pickle relish using fresh produce. Elevate your customer service and transform your organization with the give em the pickle principle. Give em the pickle is the worlds bestselling video on customer service. Media partners corporation discusses the secret to a successful business, which is doing those special or extra things pickles to make customers happy. How you think about your customers, is how you will treat them. You know i make all the staff read that book and just really you know make people feel at home. Hardback book, 10 pocket cards, 10 pickle lapel pins, 1 pickle jar sticky note pad, 1 pickle sticky note pad, 1 powerpoint presentation, 1 58page leaders guide cdrom w handouts. Give em the pickle by bob farrell customer service. Give em the pickle is hard to forget and for years to come, people will remember this simple little phrase and be motivated by it.
Business is not what we sell, its who we serve presented by mark warren texas association of counties january, 2014 this presentation is about instilling great customer service habits in employees. Ice cream magnate and customer service guru bob farrell wants give em the pickle. The trick is figuring out what your customers want and then making sure they get it. Bob farrell, the funny, energetic founder of farrells ice cream parlors is the host of this hilarious and inspiring trip through the basics of customer service. Give em the pickle, video, 2002, media partners corp. Buy online, pick up in store is currently unavailable, but this item may be available for instore purchase. Meet bob farrell, founder of farrells ice cream parlor and restaurant, as he serves up the most important aspect of any service business taking care of the customer. Define your pickle, share the concept with your team, and then implement the program in your pharmacy. This barcode number lets you verify that youre getting exactly the right version or edition of a book. In the end, everything ends up in front of the customer. An internationally topselling customer service training video for good reason give em the pickle entertains and inspires all who see it.
Join bob farrell as he reveals how your leadership can model the pickle philosophy for your team. Join bob farrell as he searches for inspiring pickle stories. Highly entertaining and motivational, the giveem the pickle. He now shares his story with companies around the world urging them to giveem the pickle and theyll be back. Bob farrell, the funny, energetic founder of farrells ice cream parlors is the host of this hilarious and inspiring trip through the basics of. If theres a problem, yeah i want to make it right, but i want it to be fair to everyone involved.
Give em the pickle this free podcast is an ideal way to reinforce what customer service is really about. Based in arlington heights, location sessions take place in scenic locations such as downtown arlington heights, nearby forest preserves, schaumburg, long grove, barrington, the north. Its walking the customer to the item theyre looking for rather than pointing or maybe its simply calling them by name. Give em the extra slice of pickle not the whole fucking jar. You probably dont know that bob was given the distinction of the mufso operator of the year in 1972, the second year of the award. Pickles small rooms lead to the music world, the dinosaur world, and surprisingly, the sea and the universe. It contains entertaining stories and practical ideas that will enable the reader to take such good care of customers that theyll utter those three magic words, ill be back. According to bob, leaders are those who serve the people who serve the customer. Give em the pickle customer service training video, the bestselling customer service video of the decade. Give em the pickle corporate training shop your source.
Prepackaged with four yellow bob balloons and six green give em the pickles, our balloons and bob farrell pickle garland turn a bland office into a grand office. Bob farrells idea for giving pickles away came from the following letter. The smell is gone after the 4 days and i use them even for milk and cream from our handmilked cow. The waitress looked me in the eye and said, ill sell you a pickle for a nickel. It is perfect as a condiment, as an ingredient in cold salads like potato salad, or for. More than just an audio version of our alltime bestselling customer service training film, the give em the pickle podcast features excerpts from the film and host commentary that guides. The banding together of the women of the the persian pickle club, whose name is derived from the local nickname for a particular quilting fabric, in support of rita during and after the loss of her baby is but one example of how the bonds of friendship between the members of the club provide strength and support during times of crisis. Its a hand written thank you note with every order shipped. He expanded this speech into a career as a speaker at motivational and employeetraining events. A simple way to improve customer service is to give away pickles those special or extra things that you do to make your customers happy and keep them coming back. Give em the pickle training video by media partners. In 2002, he put his pickle speech to video, followed by the leadership pickles.
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